Returning an item:

Not what you were looking for?

Received an item in error?

Order the wrong item?

INDI NAILS PORTAL guarantees 100% satisfaction on orders except items, listed below*. This is to ensure sanitation safety for all customers or adhere to the manufacturer’s return policy. If there is a problem with your order or you are not completely satisfied with your purchase, you may return it within 7 calendar days for a refund, a credit on your account or an exchange for another item of the same price, considering that original packing isn’t opened and/or damaged. We will do whatever it takes to make it right.

Please note: Shortage, discrepancy or damage in a shipment must be reported within 3 business days. Please do not discard any boxes or wrapping supplies until the issue is resolved.

Important points when returning an item:

To ensure full credit, please keep in mind these important points when returning an item:

It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages using a traceable ground shipping method (we recommend DHL UAE or the Time Express UAE).

All returns must be authorized to be returned. To obtain a Return Authorization Number call our Customer Service at +971505969310.

We will refuse and reject all returned packages if there is no Return Authorization Number marked outside of the box.

Product(s) should be:

Returned within 7 calendar days from the shipping date.

In good condition, in original packaging with all printed materials, parts and accessories.

Received in sellable conditions.

Shipping charges are refunded only when the wrong product was shipped or product was defective upon arrival.

Write the Return Authorization Number on the outside of the box and on the copy of the original packing slip which should be packed inside the box.

All returns will be inspected and must be 100% complete.

All free items included with a specific promo product purchase must be returned as well to receive the credit.

When buying in wholesale quantities, but returning less than original quantity without product exchange, remaining quantity will be calculated using next higher price level and difference will be deducted from the refund amount.

It is the customer’s sole responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to INDI NAILS PORTAL.

Products are sold for Professional Use Only

We reserve the right to verify and ask for proof of your current professional license such as salon owner, cosmetology, nail technician, instructor, or student. Any false statement will void your rights for return the goods or make a claim.

All authorized returned items are subject to restocking fee.

*Following items cannot be returned: disposables, gel nail brushes, furniture, all equipment and parts (nail drills, sterilizers, towel warmers, lights, dryers, air cleaners, books, …)

Equipment carry manufacturer’s warranty. Please contact manufacturer for technical issues or repair.

*No returns can be made on clearance sale items and special/custom orders; these are considered final sales.

Credit will always be issued to the same credit card to which they were charged or you will receive a credit note voucher or your bank account from which the payment was made will be credited.

Refunds are processed within 30 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.

DO NOT RETURN ITEMS BY AIR MAIL

– some items restricted from air shipment, due to hazardous materials items that could contribute to a fire or other mishap on board an aircraft. Aerosol products in pressurized spray containers and products containing flammable, volatile, or corrosive chemicals (e.g., acrylic nail liquid, nail polish, nail polish removers) have this restricted status. All of these products must be returned via a ground shipping service.